Burnout Prevention: Open Feedback Channels

In this fourth part of our series on burnout prevention, we explore the importance of open feedback channels between preceptors and learners. By establishing clear communication and constructive dialogue, learning experiences are enhanced and you can avoid potential sources of stress.

Start with a self-assessment

Take time to reflect on your actions and behaviors to determine if you may have contributed to the learner’s success or challenges. Consider the following questions before approaching the learner to have a discussion:

• Are you in a place, both physically and emotionally, to be able to speak with the learner?

• Did you do everything right/perfect?

• What changes could make the experience better for a learner?

Set the stage for a discussion

Before you begin the conversation with the learner, plan how to approach the situation. Preparation by both the preceptor and learner can help keep the meeting focused and may reduce emotionally-charged responses.

The preceptor and learner should prepare for the conversation by addressing the following questions:

• What has gone well on the rotation?

• What are the areas for improvement?

• How are you feeling about the overall rotation?

• What are the goals for the remainder of the rotation or for future experiences?
  

Set the mood for a discussion 

During the conversation, ask the learner for their thoughts and comments first. This approach can give the preceptor context and provide insight into the learner’s perspective of the rotation. Ensure the learner is in a setting in which they can be receptive to feedback. Remember to keep a growth mindset in your preparation and during the discussion with the learner. Consider the following key factors when approaching the meeting:

• Time

• Place

• Attitude

• Environment

• “Vibes”

Prevent burnout from struggling students

If there is a learner that is not meeting expectations either professionally or in their pharmacy knowledge, documentation becomes essential. Specific examples are helpful to demonstrate the deficit to both the school/RPD and the learner. Timely feedback is crucial for all learners, particularly those struggling. Waiting to address something may lessen the effectiveness or the seriousness of the issue. Avoid vague comments such as “good job” and “that’s wrong,” as these do not clarify specifically what is right or wrong and this hinders the leaner’s growth. If you encounter difficulties in proceeding or have major concerns, please reach out to the school or RPD for assistance.

In conclusion, open feedback channels between preceptors and learners are crucial for preventing burnout and enhancing the learning experience. The use of self-assessment, active communication and meeting preparation helps preceptors to feel better prepared for challenges, thereby reducing stress and burnout.